Certificates ( OTHM )
A tourism destination is a physical space or area where a visitor spends a minimum of one night. It would ideally include tourism products such as support services and attractions, and tourism resources.
Destinations are places that attract visitors for a temporary stay, and range from continents to countriesto states and provinces to citiesto villages to purpose built resort areas. A local tourism destination is a physical space in which a visitor spends at least one overnight. It includestourism products such as support services and attractions, and tourism resources within one day‘s return travel time.
- Introduction – Destination Analysis
- Different Types of Leading and Developing Tourist Destinations
- The Social, Cultural and Political Features of Destinations
- Formulate a destination audit
- Formulate tourism development plans
Role of Yield Management in Front Office Operations
This module focuses primarily on providing knowledge on the importance of front office operations and yield management. It guides the student through the different elements of yield management and front office operations. It also provides an outlook on the important factors that have an effect on the function of front office.
The theory discussed will help individuals such as senior managers, managers, executives and any individual requiring a thorough knowledge on yield management in front office operations.
- The role and functions of effective front office operations
- “The role and function of reservations, reception and the cashiers department”
- “Procedures for check-in and check-out to ensure customer satisfaction”
- “Guest account processes that meet customer requirements”
- Yield Management and Statistical Reports
- Developing Guest Communication Services
- Selling hotel services and facilities
Planning Facilities Management
This section focuses primarily on providing knowledge and overview of facilities management. It guides the student through the different elements of facilities management and also provides knowledge on facilities operations. Students are able to gain a comprehensive knowledge on issues faced in facilities management, how to overcome them, health and safety facilities as well as terms and qualities related to facilities management.
The theory discussed will help individualssuch assenior managers, managers, executives and any individual requiring a thorough knowledge on planning facilities management in the hospitality industry.
- Facilities operations in the individual sector
- Procurement issues
- Trends and developments in information technology
- Health and safety in a facilities context
- The effect facilities management has on the internal and external environment
- Agreed terms of quality and assess their relevance to the facilities management
Planning effective room division operations and supervision
This module primarily focuses on providing students with knowledge in the areas of the hospitality and tourism context. It would help enable students to grasp how housekeeping and accommodation operation standards can be used to make their hospitality and tourism business safe and beautiful. Students are able to gain a comprehensive knowledge on different departments related, their purpose and roles as well as safety and environmental concerns related to the function of a hotel.
- The operational and supervisory aspects of running an accommodation operation
- Housekeeping cleaning equipment and supplies for purchase
- The key features of a linen and laundry department
- The key features of maintenance department
- The operational and supervisory aspects of running a leisure facility
- The role of security and safety in the housekeeping and accommodation department
- Measure to improve the environmental responsibilities of the hotel
Managing Projects – Hospitality and Tourism
Project management is a process of planning, organising and managing resources to achieve defined goals. A project is a defined process with pre-determined beginning and end. Usually, projects face time and funding constraints. Organisations undertake projects to achieve specific goals and aims. Projects usually bring changes or add value to an organisation. Change management focuses on the ways to adapt to change, controlling change and effecting change. Change management also means defining and implementing procedures and/or technologies to deal with changes in the business environment and to profit from changing opportunities.
- Project Management & Decision Making
- “Developing a project for a hospitality and tourism organisation”
- Formulation of Project Plan
- Evaluation of project performance