Learning Outcomes - The learner will:

1. Understand how to assess the information and knowledge needs of an organisation.
   Assessment Criteria - The learner can:
   1. Summarise the typical business decisions made by organisations.
   2. Evaluate the information and knowledge needed to ensure effective decision making.
   3. Assess internal and external sources of information required.
      
      
2. Understand communication processes in an organisation.
   Assessment Criteria - The learner can:
   1. Report on existing processes of communication in an organisation.
   2. Determine the benefits and limitations of existing communication processes.
   3. Justify areas of improvement for communication processes.
      
      
3. Be able to improve systems relating to information and knowledge.
   Assessment Criteria - The learner can:
   1. Report on existing approaches to the collection, formatting, storage and dissemination of information and knowledge in an organisation.
   2. Recommend a strategy to improve the collection, formatting, storage and dissemination of information and knowledge.
   3. Implement an improvement to access of information and knowledge in an organisation.
      
      

Learning Outcome 1

• Sources: internal and external, primary and secondary, formal and informal, team workers, customers and other stakeholders.
• Types: qualitative and quantitative, tacit and explicit, official and unofficial, policy and opinion.

Learning Outcome 2

• Types: meetings and conferences, workshops and training events, internet and email, written, telephone, video conferencing, one-to-one meetings.
• Approaches: structured and coordinated, planned, formal and informal.
• Strategy: advantages, disadvantages; informal, face-to-face, formal in writing, emotional, intelligence.

Learning Outcome 3

• Type: hard and soft, websites and mailings, access and dissemination.
• Style: trends and patterns, diagrams and text, consistent and reliable, current and valid; legal and confidential.
• An awareness of current UK national and international legislation including Data Protection Act 1998, Computer Misuse Act 1990, equal opportunities, health and safety.
• Current EU approaches to tendering; copyright and licensing issues.