Secretarial & Office Administration Package

Course Length
1 Year

Contact the office

Class Schedule
Twice a Week, Evenings from 6:00 pm to 8:00 pm
Awarding body
City & Guilds
Language English
Location Learnkey address as location of course being held

€1442.00 (EU / Maltese)
Award in Office Procedures MQF Lv2 = €100, Award in Customer Service MQF Lv4 = €100, Award in Accounting and Book-Keeping MQF Lv4 = €100, ECDL Core MQF Lv3 = €80
Secretarial & Office Administration Package
€590 Deposit + 6 monthly payments of €200 GET A 10% DISCOUNT WHEN PAYING IN ADVANCE.


Secretarial & Office Administration skills are essential in many roles in most companies yet finding suitably trained employees is a real recruitment problem for many organisations. City & Guilds qualifications provide students with the opportunity to prepare for these career opportunities by studying a number of single subjects which carry internationally recognised certificates from City & Guilds. The Certificates are fully accredited and give students the opportunity to further their studies.




This qualification covers all the essential administration and communication skills you need to ensure the efficient running of your office, including:

  • Phone skills
  • Preparing letters, memos and taking minutes
  • Filing & typing of letters and emails
  • Effective communication
  • HR procedures


Customer Service skills are important in every sector and industry and these qualifications will provide the generic customer service skills needed.


Customer Service skills are important in every sector and industry and these qualifications will provide the generic customer service skills needed.


This course consists of 4 Base modules and 3 Intermediate modules. The ECDL Standard Certificate is awarded to candidates who successfully complete all four (4) Base modules and three (3) Intermediate modules.

The 4 BASE Modules

  • Computer Essentials
  • Online Essentials
  • Word Processing
  • Spreadsheets


  • Presentations
  • IT Security
  • Using Databases

Mandatory Units

  • City & Guilds Level 1 Award in Office Procedures (QCF) Ofqual no: 500/7411/8 MQF Level 2
  • City & Guilds Level 3 Award in Customer Service (QCF) Ofqual no: 500/3680/4 MQF Level 4
  • City & Guilds Level 3 Award in Accounting and Book-keeping (QCF) Ofqual no: 500/4768/1 MQF Level 4
  • ECDL Core MQF Level 3 (16 ECTS) 


Exams are thorough Official City & Guilds and ECDL - Malta Awarding Bodies. City & Guilds Papers are both Issued and Corrected by City & Guilds.

This ensures the complete transparency of the examination process and strengthens the recognition of the qualifications acquired. Every single subject is also certified individually thus giving students the advantage of further and quicker ways of demonstrating one’s achievements.

"Very helpful, great environment."
Mariela Caruana
"I choose to study at Learnkey for the facility and prices. Also, I have a great surprise, all the staff and teachers always present and being helpful. It was definitely a good Booster for my future career."
Bruna Maier
"The online classes have been very easy to follow and the website to view the material is very user-friendly."
Jennifer Micallef
"Learnkey is one the best institute in Malta, I love studying in the institute. Best teachers and staff for all communication provided."
Maharaja Vairaperumal
"One of the best institute I have ever experienced due to the Helpful attitude of staff and the courses provided."
Shahed Ahmad
"My experience is excellent at Learnkey. They are very helpful and very nice to the students."
Sharona Vidal

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